Cleaning by the Hour in London: you set the hours, you set the list

You can look for it, but availability is rare for now: Cleanifiq is only starting out in London. Checking costs nothing, and if no provider is free on your date you haven’t committed to anything.

2 hours, unless a provider sets a different minimum. By default a provider can be booked for up to 8 hours in one day.

Your total is the hours you book multiplied by the provider’s hourly rate. Rates on Cleanifiq typically run from £17 to £25 an hour and are never below £17, so the smallest booking, 2 hours at £17, comes to £34.00. You see the rate and the total before you pay.

Each hourly booking is for one day, with no subscription or contract. If you liked your provider, book them again for your next date when they are available.

Your provider can send a request for extra hours in the app, if they are free to stay. You accept or decline it; nothing is added without your OK.

Cleaning and tidying jobs in your home that can be done safely with the equipment and products you provide. Repairs and odd jobs are handyman work, and biohazards need specialist decontamination.

Usually not. A fixed-price end of tenancy clean has a defined scope and an inspection promise: if your landlord’s or agent’s inspection flags something within 7 working days, the provider goes back to fix it. An hourly booking has no defined scope, so it can’t carry that promise.

Before a provider can take bookings we check photo ID, proof of address and public liability insurance, plus a criminal record check (Basic Disclosure Scotland or equivalent) and right to work where it applies. For companies we check a director’s ID, the business address, public liability insurance and Companies House status. Documents with expiry dates are re-checked when they expire, and a new provider’s first three jobs are covered by Cleanifiq’s insurance while their own cover is verified. Every review on a provider’s profile comes from a booked, paid job. No check is perfect, so read the reviews and pick someone with a track record for your type of job.

Yes, you can cancel your booking, but cancellation fees may apply depending on timing. More than 2 weeks before: full refund with no deductions. Between 2 weeks and 2 days before: a payment processing fee of 1.69%–5% (depending on payment method) is retained and the rest is refunded. Less than 2 days before (or failing to pay by 7:30 AM on cleaning day): your deposit is retained as a slot reservation fee. After the provider starts: you owe the minimum callout fee or work completed, whichever is greater. Whenever money comes back to you, you can take it as Cleanifiq credit instead of a refund, sometimes with a bonus on top. This policy keeps things fair for both customers and London providers.