Last updated: January 2026
1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.
1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Service Provider.
1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com
1.4 A Service Provider is a User who has registered with a Service Provider account on the Platform to provide services including, but not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services as may be offered through the Platform from time to time.
Important: By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 You should read these Terms carefully before using the Platform.
1.6 By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.
1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.
1.8 If you have any questions about the Platform, please contact us by:
2.1 You agree that you are solely responsible for:
2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com
2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their service requirements (the "Task" or "Tasks") to Service Providers, to provide a platform to allow Service Providers to view the Tasks and to provide Customers with a means of selecting a Service Provider and engaging with them to carry out the Task. Services available through the Platform include, but are not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services.
3.2 Our role is limited to facilitating the Service Provider and the Customer agreeing terms upon which the Service Provider is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Service Provider which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:
4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.
4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Service Provider their experience, location, availability, relevant qualifications, prices, type of services offered (such as cleaning, handyman, gas engineering, plumbing, electrical work, or other trades), warranty period offered, and type of Task which would be of interest to them and (b) in the case of a Customer, their business and location. This information will be used to match the Service Provider with a Task.
4.3 All Users will then create a profile, either a Service Provider Profile ("Service Provider Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Service Provider Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Service Providers. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.
Note: Users warrant and confirm that all content in their Profiles is accurate and not misleading. We reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.
4.4 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.
4.5 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.
4.6 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.
5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.
5.2 A Match may be created as follows:
5.3 The terms which a Customer and Service Provider may then agree as to the basis upon which the Service Provider will perform the Task is between the Customer and the Service Provider and such terms will be binding.
5.4 Our role is only to facilitate a Match. Once a Match occurs, Service Providers and Customers will communicate directly via the messaging system and carry out their own discussions and negotiations. Service Providers must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Service Providers and/or Customers.
5.5 Customers and Service Providers must use their own judgment about the scope and requirements of any Task detailed on the Platform. Customers are responsible for checking the credentials, expertise, location, qualifications, accuracy, and conditions of any Service Provider with whom they communicate.
Equipment Requirements:
- Fixed Price Tasks (Cleaning): Service Providers must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole.
- Hourly Tasks (Cleaning): No equipment or cleaning solutions are provided by the Service Provider. These must be supplied by the Customer.
- Handyman, Trade and Other Services (including gas engineering, plumbing, electrical work): Service Providers must have professional equipment appropriate to the services they offer and hold any required certifications for their trade. By submitting a bid for any Task, a Service Provider warrants they have the necessary professional equipment, materials, and qualifications to complete the job to a high standard and in compliance with all applicable regulations.
6.1 No fee is charged for registering as a Business Customer with the Platform.
6.2 In your Task you will require to describe your requested service and will be displayed and have to choose the fixed price which you are willing to pay for it. You will book the Service Provider on the basis of their quote.
6.3 When we agree to provide you with a business account, payments for Tasks will be invoiced after completion of the Task, to be paid within 30 days. If any amount is not paid on the due date, interest will apply at 8% per annum above the Bank of England base rate from the due date until payment. Additionally, a late payment compensation fee applies: £40 for debts under £1,000, £70 for debts between £1,000-£9,999.99, and £100 for debts of £10,000 or more. Service Providers have the statutory right under the Late Payment of Commercial Debts (Interest) Act 1998 to request these late payment fees be added to overdue invoices.
6.3.1 Late Payment Fee Requests: The Platform provides a facility for Service Providers to request statutory late payment fees. When activated, you will receive 5 working days' notice before fees are applied. This represents the Service Provider exercising their independent statutory rights. Cleanifiq acts solely as an invoice administration tool and is not a party to any fee disputes, which must be resolved directly between you and the Service Provider.
6.3.2 Bank Transfer Requirements: For bank transfers, payment is only considered complete when funds clear in our account (typically 1-3 business days). You must email remittance advice to info@cleanifiq.com immediately upon initiating any bank transfer. Without this notification, late payment fees may be automatically applied even if transfer was initiated. For time-sensitive payments, we recommend using card payments which process instantly.
6.4 Payments are made to us but will be released to the Service Provider after payment of relevant invoice.
Account Security and Payment Guarantee:
As a Business Customer with pay-later privileges, you are solely responsible for the security of your account. You guarantee that:
Cleanifiq accepts no liability for bookings made by unauthorised persons using your account credentials. It is your responsibility to maintain account security at all times.
Cancellation Policy - Business Customers:
Business customers may cancel a booking on the day of the job without incurring a cancellation fee, UNLESS one or more of the following has occurred:
(a) the Service Provider has arrived at the property;
(b) the Service Provider has picked up the keys on the day of the job; or
(c) the Service Provider is demonstrably on their way to the property or to collect keys.
Where the Service Provider has notified you of their expected arrival time, cancellations made within 30 minutes of that notified arrival time will be presumed to have occurred while the Service Provider was on their way, and a cancellation fee (minimum call out fee) will apply. Where the Service Provider has not notified an arrival time, we will rely on your account of the circumstances.
6.5 If after booking a Task you cancel it, the following applies:
6.6 Should you or the Service Provider be unable to undertake a Task on the agreed day, as soon as reasonably practicable the parties will agree on an alternative day to undertake the Task, and the Task will be rebooked for the new agreed day. No payment will be due for the rescheduled Task until the Task is completed.
6.7 It is the Customer's responsibility to ensure the Service Provider is given access to the property, water and drainage and to electricity to carry out the Task. If you do not provide such access you will be deemed to have cancelled the Task after the Service Provider has started the job and will be subject to the full quoted cost, minimum call out fee, or the price for work already carried out, whichever is greatest.
6.8 Account Setup Fee
A one-time account setup fee of £199 is payable upon registration as a Business Customer. This fee covers account verification, credit facility setup, and platform onboarding.
Refund Conditions: The setup fee will be fully refunded if you process a minimum of 8 jobs through the Platform within the first 2 months of your account being activated. If you do not meet this threshold, the setup fee is non-refundable.
6.9 Subscription Tiers
Business Customers may select from the following subscription tiers:
Essential - £50/month: Access to the Platform with pay-later facility. Invoices issued after Task completion with 30-day payment terms.
Professional - £100/month: All Essential features plus the ability to add your own markup and charge extra to your clients. Our system will issue invoices on your behalf to your clients with your branding and pricing.
Premium - £250/month: All Professional features plus a dedicated account manager who will process jobs and handle complaints on your behalf. Priority access to bookings with the most affordable Service Providers. Your account manager can negotiate availability and prices for you.
Enterprise - Custom pricing: For high-volume customers, we offer bespoke arrangements including bulk discounts, custom integrations, and tailored service levels. Contact us to discuss your requirements.
6.10 Legacy Accounts
Legacy accounts receive Premium tier benefits (£250/month value) at no cost, subject to the following conditions:
Legacy status will be revoked if:
Upon losing legacy status, you will be required to select a paid subscription tier to continue using business account features.
6.11 Cancellation of Subscription
7.1 This section applies to Tasks where the Service Provider is required to purchase materials on behalf of the Customer as part of the service. This typically applies to handyman, trade, and other specialist services and does NOT apply to standard cleaning services.
Materials Payment and Ownership: Until you confirm receipt of materials, ownership of such materials remains with the Service Provider. The sale and transfer of ownership from the Service Provider to you (or to your landlords/clients on whose behalf you are managing the property) occurs only upon your confirmation of receipt. This is a legal sale transaction. Any removal of materials by the Service Provider after ownership transfer has occurred may constitute theft and be treated as a criminal matter.
7.2 When a Service Provider bids for a Task that requires materials, they must clearly specify:
7.3 Payment for materials shall be handled as follows:
7.4 Upon receiving confirmation that payment for materials has been committed or received, the Service Provider shall:
7.5 Ownership Transfer and Sale:
7.6 Materials Disputes:
7.7 Materials Return and Restocking: If materials have been purchased by the Service Provider and delivered to the property, but you subsequently change your mind or cancel the Task:
7.8 Warranty for materials shall be subject to the manufacturer's warranty terms. The Service Provider is not liable for defects in materials beyond what is covered by manufacturer warranties, unless the Service Provider selected inappropriate or substandard materials for the Task.
8.1 This section applies to larger Tasks, typically handyman, trade, and other specialist services. Standard cleaning services are invoiced upon completion with 30-day payment terms as per Section 6.
8.2 Default Payment Terms: Unless otherwise agreed, all Tasks will be invoiced upon completion with standard 30-day payment terms at no additional cost to you.
Agreed Payment Terms: Service Providers may request specific payment terms as part of their quote or during communications. If you accept a quote or agree to specific payment terms, those terms become binding.
Examples:
- A handyman quotes £1,000 and requests £300 upfront for materials, with £700 payable on completion same day. If you accept, you must pay £700 on the day of completion.
- You agree in messages to pay within 3 days of completion. Payment is then due within 3 days.
- No specific terms discussed. Default 30-day payment terms apply.
Late payment fees apply from whatever date was agreed, not from the default 30-day period. If you agreed to pay on completion and fail to do so, late payment fees begin accruing immediately.
8.3 Where a Service Provider requests upfront payment:
8.4 If no specific payment terms are mentioned or agreed in the quote or communications, the default applies: the full amount will be invoiced upon Task completion with 30-day payment terms.
8.5 This payment facility is provided at no additional cost to Business Customers.
9.1 Invoices produced and issued to your customers will be produced and issued on your behalf and not in our name, unless otherwise agreed in writing.
9.2 Where we provide Service Providers with the ability to create and/or issue invoices themselves, this does not create and/or make us liable for any matter in relation to the creation and/or issuing of such invoices other than is set out in these terms and any other terms associated with the Service Providers' creation and/or issuing of their own invoices should be read in addition to this provision.
10.1 If you are dissatisfied with the way in which a Task is performed you must advise us within 7 working days or you will be deemed to accept it.
Dispute Notice: You must notify us within 7 working days if you're unhappy with a service, or it will be considered accepted.
10.2 Where a dispute arises in relation to the performance of a Task, at first instance you will give the Service Provider an opportunity to rectify the Task by again completing the Task or work disputed.
10.3 In relation to your dissatisfaction or dispute, you must provide video or photographic evidence of the whole or part of the Task in issue. Should you not provide such evidence, we reserve the right to close your dispute within 7 days of your notification of such dispute under 10.1 above.
10.4 Service Providers may take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.
10.5 Photos may be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Service Provider will not use such photos for any other purpose unless agreed with you.
10.6 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Service Provider.
10.7 In relation to a Service Provider's review and rating, we reserve the right to investigate, challenge and if considered appropriate, deny any review given.
10.8 Customer Dissatisfaction and Remedies: If you report dissatisfaction with a Task, the following process will apply:
11.1 During their use of the Services and for a period of 12 months thereafter, Service Providers and Customers will not, without our prior written consent, use, seek to use, engage, offer or provide (both directly or indirectly) work and/or services of any kind to each other, other than via the Platform, if they were first introduced through the Platform.
Direct Hiring Fee: If a Customer wishes to hire a Service Provider directly (bypassing the Platform), a minimum recruitment fee of £2,500 applies. This fee may be higher based on potential lost profit calculated on our commission over projected annual work value.
11.2 If a Customer wishes to hire a Service Provider directly, bypassing the Platform, they must notify us and pay a recruitment fee. This fee will be a minimum of £2,500, but it may be higher depending on the potential lost profit due to the direct connection. For instance, if you process £20,000 a year in cleaning jobs through a particular Service Provider, the fee would be calculated based on the commission we would have earned on those jobs (e.g., 20% = £4,000). This recruitment fee is to compensate Cleanifiq for the efforts and responsibilities undertaken in vetting and verifying the Service Provider, including handling refunds and addressing issues related to poor performance.
11.3 To formalize a direct hiring arrangement, Customers must:
11.4 Upon receipt of the recruitment fee, we will grant permission for the direct hiring of the Service Provider by the Customer. Both parties must comply with this process to ensure legal and contractual obligations are met.
11.5 Any breach of this non-solicitation clause may result in the suspension or termination of the Customer's and/or Service Provider's account and legal action to recover the recruitment fee and any associated costs.
12.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
12.2 Our privacy policy is available here.
13.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
13.2 Nothing in these Terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust or try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Platform.
14.1 While we try to make sure that the Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any data or any other information that you regard as confidential, personally or commercially sensitive or valuable ("Unwanted Submissions"). While we value your feedback, you agree not to submit any Unwanted Submissions.
14.2 If you do provide any Unwanted Submissions we may use them in any way we see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, personally commercially sensitive or valuable because we do not monitor the Platform to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
15.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
We may change these terms and conditions by posting the revised version on the Platform at least 14 days before they become effective. Please check the Platform from time to time. You will be bound by the revised terms and conditions if you continue to use the Platform or the services following the effective date shown.
17.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with Scottish law and the courts of Scotland shall have non-exclusive jurisdiction to settle any such dispute or claim.
17.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
The referral program is a promotion offered by Cleanifiq where customers can receive 5% cashback of the booking amount made by a friend or family member they referred to Cleanifiq. The referred friend or family member must make a first-time booking through the referrer's unique referral link.
If you have any questions about these terms, please contact us at contact@cleanifiq.com or +44 0141 488 0088