Last updated: January 2026
1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.
1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Service Provider.
1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com
1.4 A Service Provider is a User who has registered with a Service Provider account on the Platform. In order to register as a Service Provider if you are an individual, you must be over the age of 16. It is essential that you give your correct date of birth as a job may require you to be a minimum age. By registering as a Service Provider with the Platform you also warrant and confirm that you have the right to work in the United Kingdom and have the insurance requirements referred to at 4.7 below.
Important: By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 You should read these Terms carefully before using the Platform.
1.6 By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.
1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.
1.8 If you have any questions about the Platform, please contact us by:
2.1 You agree that you are solely responsible for:
2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com
2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their service requirements (the "Task" or "Tasks") to Service Providers, to provide a platform to allow Service Providers to view the Tasks and to provide Customers with a means of selecting a Service Provider and engaging with them to carry out the Task.
3.2 Our role is limited to facilitating the Service Provider and the Customer agreeing terms upon which the Service Provider is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Service Provider which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:
4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.
4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Service Provider their experience, location, availability, relevant qualifications, prices and type of Task which would be of interest to them and (b) in the case of a Customer, their business and location. This information will be used to match the Service Provider with a Task.
4.3 All Users will then create a profile, either a Service Provider Profile ("Service Provider Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Service Provider Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Service Providers. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.
Note: Users warrant and confirm that all content in their Profiles is accurate and not misleading. We reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.
4.4 Users warrant and confirm that all content in their Profiles is accurate and not misleading and we reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.
4.5 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.
4.6 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.
4.7 Before your registration as a Service Provider is accepted you will require to provide us with:
4.8 We also reserve the right at any time to request any disclosure and other background documents we deem necessary.
4.9 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.
5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.
5.2 A Match may be created as follows:
5.3 The terms which a Customer and Service Provider may then agree as to the basis upon which the Service Provider will perform the Task is between the Customer and the Service Provider and such terms will be binding.
5.4 Our role is only to facilitate a Match. Once a Match occurs, Service Providers and Customers will communicate directly via Customer Support and carry out their own discussions and negotiations. Service Providers must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Service Providers and/or Customers.
5.5 Obligations for Task Completion: Once a Service Provider has agreed to undertake a Task, they are required to complete it to the best possible quality.
Equipment Requirements:
- Fixed Price Tasks: Service Providers must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole.
- Hourly Tasks: No equipment or cleaning solutions are provided by the Service Provider. These must be supplied by the Customer.
5.6 Additional Payment Requests for Fixed Price Tasks: If a Service Provider finds that something does not match the Customer's description for a fixed price Task, the Service Provider is obliged to notify the Customer and raise an additional payment request through our system. This request should include a description of what needs to be done and the extra price according to the Service Provider's price list. Conversely, if the Service Provider finds that certain items selected by the Customer do not exist or do not need to be cleaned (for example, a Customer selected a fridge but there is no fridge in the property), the Service Provider must notify the Customer and should not charge for such items. Service Providers are responsible for ensuring fair and accurate charging based on the actual cleaning required.
5.7 Customer Response to Additional Payment Requests: Even if the Customer indicates they do not want to pay extra and are satisfied with their original selection, the Service Provider must still raise an additional payment request and allow the Customer to reject it.
5.8 Completion Despite Rejection or Expiry of Additional Payment Request: If the Customer rejects the additional payment request or if it expires (it expires in 1 hour), the Service Provider has the right to ignore the quality for the additional tasks and only complete what was selected by the Customer.
5.9 Additional Hours for Hourly Cleaning: For hourly cleaning tasks, the Customer must select the number of hours required. If more hours are needed, the Service Provider can raise an additional payment request for the extra hours, provided they are available to do those hours.
6.1 In their description of a Task Customers will require to identify the hourly rate or fixed price which they are willing to pay for it. Service Providers will indicate their willingness to be considered for the Task and will be asked to advise of their charge for the Task.
6.2 The price to be charged by you for a Task is to be agreed entirely between you and the Customer.
6.3 On first registering as a Service Provider with the Platform you will automatically be given a 0-star rating if no previous experience and/or references are provided. Customers will be asked to rate your performance of all Tasks which may result in your rating changing. Your rating will go up or down as it will be the average rating for the last 15 customers rating.
6.4 Customers with a business account for non-domestic Tasks will be invoiced after completion of the Task, to be paid within 30 days. For all other Tasks, the full charge is payable on booking the Service Provider.
Cancellation Policy: Cancellation fees apply depending on when a private customer cancels your booking. More than 2 days before: no fee; less than 2 days: minimum call out fee; after starting the job: minimum call out fee or price for work carried out.
6.5 If after booking a Task the Private Customer cancels it, you are entitled to a cancellation fee as described below (it applies to business customers only in the event that you arrived at the property or picked up the keys for the job on the booking date):
6.6 If a Service Provider cancels more than three confirmed bookings per calendar month or/and does not attend to complete task without notifying us in advance, the Service Provider's account will be marked as blocked, restricting the Service Provider's access to new Tasks. To activate a blocked account, a Service Provider may be asked to pay a fee equivalent to 5% from the full confirmed booking price refunded to the Customer due to the Service Provider's cancellation or non-attendance.
Commission Structure:
We charge a fee for you registering with the Platform based on a tiered commission structure:
6.7 We charge a fee for you registering with the Platform which is calculated based on our tiered commission structure. The standard rate is twenty (20%) per cent from the payments you charge the Customers for the Tasks. For high-value Tasks exceeding £500, the commission on the amount above £500 is reduced to fifteen (15%) per cent. We shall be entitled to deduct this from payments we receive on your behalf from Customers for the Tasks.
6.8 We shall retain all payments received from Customers for Tasks for which you are booked. These will be retained until 2 days after the later of (a) our receiving payment from the Customer and (b) completion of the Task and will be paid (under deduction of our fees charged under 6.7 above) at that time unless we receive notice from a Customer that they are not happy with your service. In such circumstances we shall retain the payments until the dispute is resolved in accordance with Condition 10. All payments will arrive to the service providers account within 7-14 days after payment received from the customers.
7.1 For certain Tasks, Service Providers may be required to purchase materials on behalf of the Customer (the "Materials"). This may include cleaning supplies, specialist equipment, or other items necessary for the completion of the Task.
7.2 Where Materials are purchased by the Service Provider on behalf of the Customer, the following terms apply:
7.3 The Service Provider warrants that all Materials purchased will be:
7.4 Cleanifiq is not liable for any defects, unsuitability, or issues with Materials purchased by Service Providers. Any disputes regarding Materials should be raised through our standard dispute resolution process.
8.1 For larger Tasks with a total value exceeding £1,000, Cleanifiq may offer staged payment arrangements to provide security for both Customers and Service Providers.
Standard Staged Payment Structure:
8.2 The specific milestones for Stage 2 payments will be agreed between the Customer and Service Provider before work commences and documented through the Platform.
8.3 Service Providers must provide photographic evidence of milestone completion before Stage 2 payments are released.
8.4 If a dispute arises during a staged payment Task:
8.5 Staged payment arrangements are subject to approval by Cleanifiq and may not be available for all Task types.
Where we provide Service Providers with the ability to create and/or issue invoices themselves, this does not create and/or make us liable for any matter in relation to the creation and/or issuing of such invoices other than is set out in these terms and any other terms associated with the Service Providers creation and/or issuing of their own invoices should be read in addition to this provision.
10.1 If a Customer is dissatisfied with the way in which a Task is performed they must advise us within 2 working days for private customers or 7 working days for business customers or they will be deemed to accept it.
Dispute Notice Period: Private customers: 2 working days; Business customers: 7 working days
10.2 Where a dispute arises in relation to the performance of a Task, at first instance a Customer will give the Service Provider an opportunity to rectify the Task by again completing the Task or work disputed
10.3 A Service Provider may refuse to undertake an agreed and Matched Task upon arrival at the Task location and prior to undertaking the Task however, if a Service Provider starts a Task they are deemed to have accepted the Task and they must finish the Task in order to receive payment. Should any dispute arise it will be dealt with in accordance with this clause 10. Should a Service Provider refuse to undertake an agreed and Matched Task upon arrival customers will be able to still review and rate the Service Provider.
10.4 In relation to a Customer's dissatisfaction or dispute, they must provide video or photographic evidence of the whole or part of the Task in issue. Should they not provide such evidence, we reserve the right to close the dispute within 7 days of their notification of such dispute under 10.1 above.
10.5 Service Providers must take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.
10.6 Photos must be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Service Provider will not use such photos for any other purpose.
10.7 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Service Provider.
10.8 In relation to a Service Provider and Customer's review and rating, we reserve the right to investigate challenge and if considered appropriate, deny any review given.
10.9 Customer Dissatisfaction and Remedies: If a Customer reports dissatisfaction with a Task, the following process will apply:
10.9.1 The original Service Provider will have 48 hours to rectify the issue to the Customer's satisfaction, in accordance with industry standards.
10.9.2 If the original Service Provider refuses or is unable to rectify the problem within this 48-hour timeframe, Cleanifiq will: i. Assign an alternative Service Provider to complete the Task; and ii. Deduct the full cost of the alternative Service Provider from the original Service Provider's payment.
10.9.3 The original Service Provider acknowledges and agrees that: i. Any costs incurred by Cleanifiq in remedying unsatisfactory work will be deducted directly from their pending payment for the Task; ii. Such deductions may result in the original Service Provider receiving reduced payment or no payment if the remediation costs exceed the original Task fee.
10.9.4 If a suitable alternative Service Provider cannot be arranged, Cleanifiq will consult with the Customer to find a satisfactory resolution, which may include a partial or full refund, the cost of which will also be deducted from the original Service Provider's payment.
To maintain high service standards and protect customer experience, Cleanifiq continually monitors performance and feedback. Where a Provider receives three (3) substantiated complaints within a short period of time relating to service quality or conduct, and is unable to provide reasonable evidence demonstrating that they were not at fault, Cleanifiq reserves the right to temporarily suspend the Provider's account.
This measure is taken to prevent any further negative impact on the Provider's profile, customer satisfaction, and the Cleanifiq brand. During any suspension period, Cleanifiq will contact the Provider to discuss the situation and offer appropriate assistance or training to support performance improvement. Account reactivation will be considered once satisfactory reassurance has been provided regarding quality standards and future conduct.
Cleanifiq aims to take a collaborative and supportive approach to resolving performance concerns and will treat each case fairly and individually.
12.1 During their use of the Services and for a period of 12 months thereafter, Service Providers and Customers will not, without our prior written consent, use, seek to use, engage, offer, or provide (both directly or indirectly) work and/or services of any kind to each other, other than via the Platform, if they were first introduced through the Platform.
Client Introduction Fee: A minimum fee of £2500 applies if a Service Provider works directly with a Customer, bypassing our Platform. This fee may be higher based on potential lost profit.
12.2 If a Service Provider decides to work directly with a Customer, bypassing the Platform, they must notify us and pay a client introduction fee. This fee will be a minimum of £2500, but it may be higher depending on the potential lost profit due to the direct connection. For instance, if the Customer is a letting agency that processes £20,000 a year in cleaning jobs, the fee would be calculated based on the 20% commission we would have earned on those jobs (i.e., £4,000).
12.3 To formalize a direct hiring arrangement, Service Providers must:
12.4 Upon receipt of the client introduction fee, we will grant permission for the direct hiring of the Service Provider by the Customer. Both parties must comply with this process to ensure legal and contractual obligations are met.
12.5 Any breach of this non-solicitation clause may result in the suspension or termination of the Customer's and/or Service Provider's account and legal action to recover the client introduction fee and any associated costs.
13.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
13.2 Our privacy policy is available here.
14.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
14.2 Nothing in these Terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust to try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Platform.
15.1 While we try to make sure that the Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any data or any other information that you regard as confidential, personally or commercially sensitive or valuable ("Unwanted Submissions"). While we value your feedback, you agree not to submit any Unwanted Submissions.
15.2 If you do provide any Unwanted Submissions we may use them in any way we see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, personally commercially sensitive or valuable because we do not monitor the Platform to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
16.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
We may change these terms and conditions by posting the revised version on the Platform at least 14 days before they become effective. Please check the Platform from time to time. You will be bound by the revised terms and conditions if you continue to use the Platform following the effective date shown.
18.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with Scottish law and the courts of Scotland shall have non-exclusive jurisdiction to settle any such dispute or claim.
18.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
As a professional service provider utilizing our platform, we expect you to adhere to the following code of conduct:
By adhering to this code of conduct, you contribute to maintaining the highest standards of professionalism and customer satisfaction. Thank you for being an essential part of our service marketplace.
Please note that failure to comply with this code of conduct may result in penalties, account suspension, or removal from our platform.
20.1 Service Providers warrant that all Tasks will be performed with reasonable care and skill, using appropriate equipment and materials, and in accordance with industry standards.
20.2 For fixed price Tasks, Service Providers provide a 48-hour warranty period during which any legitimate complaints about the quality of work will be addressed at no additional cost to the Customer.
20.3 The warranty does not cover:
20.4 To make a warranty claim, Customers must provide photographic or video evidence of the issue and contact Cleanifiq within the warranty period.
20.5 Service Providers agree to honour legitimate warranty claims promptly and professionally. Failure to address valid warranty claims may result in deductions from pending payments or account suspension.
If you have any questions about these terms, please contact us at contact@cleanifiq.com or +44 0141 488 0088